Hiring Managers: Colin Moore, Connie Strippoli or Allison Shand (TBD)
Salary Grade: 8 
ICP: 7% 

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Please note: These positions are targeted to start training in January 2026.

Job Purpose:

Using comprehensive knowledge and understanding of NCCI’s experience rating manuals and systems, performs complex analytical research and decision making to determine experience rating modifications, ownership rulings and CCPAP eligibility. As system enhancements have been integrated over the years to address complete and more routine experience rating modification production, the Experience Rating Analyst responsibilities are comprised of the most complex inquiries and determinations.

As well as facilitating client self-service opportunities and ongoing customer education have been integrated for more routine questions, the Client Service Analyst responsibilities compliment access to those self-service/digital resources, are comprised of the most complex inquiries, and serve as the next level of customized support.  

Respond to customer inquiries online, via e-mail, and over the phone.

Major Duties:

Conducts research and comprehensive data analysis to accurately calculate and issue experience rating modification factors. Analyzes system generated edits to determine resolution with employers’ policy and unit data leveraging internal NCCI systems. Bases decisions on regulatory rules and internal processing guidelines. Ensures that multiple state specific exceptions to the experience rating calculation are appropriately applied. Ensure experience rating worksheets are distributed to the correct carriers.

Engages in a thorough examination and evaluation of intricate business ownership structures, assessing the need to consolidate, transfer, or separate employer claim history. Analyzes and resolves anomalies, missing, incomplete, and/or questionable data.   Applies judgment and expertise to determine the most appropriate course of action, while adhering to the rules and guidelines of the NCCI Experience Rating Plan Manual and internal procedures. Ensure ownership correspondence is distributed to all appropriate parties.

Evaluates completeness and accuracy of information contained in applications for the Classification Credit Premium Adjustment Program (CCPAP) to determine whether to proceed with calculation or reject application as appropriate based upon approved rules. 

Using a variety of internal systems, maintaining accurate records of transaction histories and employer information. Interacts with customers via telephone, e-mail, or other systems to obtain additional information, to clarify information, to answer questions (i.e., ownership rulings, experience rating calculation, discount programs), and provides detailed explanation and guidance relative to workers compensation plan rules. 

Leads or participates in department projects and initiatives (e.g., research and revise department procedures, participates in process improvement and systems enhancement projects by recommending process and system changes and assisting with testing.)   Assists with training (e.g., on the job trainer for new hires and develops and conducts presentations at staff and department meetings).

Required Education, Experience and Skills:

• Bachelor’s degree and one (1) experience in a customer facing or analytical role, or equivalent experience acquired through internship or pertinent educational experience.
• Strong analytical, interpersonal, problem-solving, and decision-making skills.
• Solid mathematical ability.
• Ability to make decisions where the process steps are not clearly defined, or the work falls outside the standard procedures. 
• Strong organizational, research, PC, and multi tasking skills required.
• Ability to work independently as well as within a team environment.
• Ability to follow procedures while possessing excellent judgment.
• Excellent written and verbal communication skills.
• Excellent listening and probing ability with the ability to interpret and clarify information being provided by customers.

Preferred Education, Experience and Skills:

Three years of experience in an analytical or customer service position in industries such as insurance, finance, banking, or similar industries with transferable skills. General understanding of worker’s compensation insurance or insurance industry experience

Industry specific coursework or industry designations such as AIS, AU or CPCU

EQUAL EMPLOYMENT OPPORTUNITY

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke Free environment.