• Provides support to newer team members and collaborate with team members on resolutions to data provider challenges.
Required Education, Experience and Skills:
• Bachelor's Degree and 2 years in an analytical role in a service-oriented, financial, and/or insurance related enterprise where primary work performed uses web-based or other business systems.
• In lieu of a Bachelor’s Degree, 5 years relevant work experience as indicated above is required.
• In lieu of the work experience requirement, a degree with coursework in any of the following: database and/or system management or design, data extraction, data mining, or data warehousing.
• Ability to perform independent research using business applications, databases, data viewing tools, and reports to identify root cause and resolve data issues
• Ability to identify system issues are present and tests system changes to confirm resolution
• Ability to identify nature of customer issues and implement fixes from established resolution plans
• Experience participating in efforts to improve team processes / providing suggestions on team duties
• Ability to lead customer teleconferences to resolve issues – including agenda preparation and minutes
• Ability to interface professionally and effectively with higher-level staff / management on customer side
• Ability to prepare appropriate internal reports on customer issues to be shared with broad audience
• Solid knowledge of navigating web-based systems to provide training /assistance to customers
• Ability to independently handle multiple tasks to meet established deadlines and SLAs
• Ability to provide inbound / outbound customer support - owning a variety of inquiries simultaneously
• Ability to makes proactive calls to customers providing them with the needed detail to help them understand and resolve issues
• Strong computer, verbal, written, and teaming skills to deliver on assignments
• Ability to take on work outside comfort zone to develop skills for future assignments
• Proficient with Microsoft Office - Outlook, Word, Excel
Preferred Education, Experience and Skills:
Knowledge of insurance, claims, or financial data
Advanced Microsoft Excel skills
We require a drug screen and background check.
EEO/Smoke Free environment
keywords: data analysis, insurance, analyst, data extraction, data mining