At NCCI, we’re looking for a Manager – Network & Telecommunications to lead our team in overseeing the design and implementation of a resilient, scalable, reliable, and secure network architecture. This role involves strategic and tactical planning, budgeting, operations, governance, and architectural design of NCCI’s network and telecommunications platforms. You’ll manage software and hardware evaluations and procurement, while recommending and implementing technology tools to ensure the reliability, stability, and performance of our infrastructure.

This position will work in a flexible-hybrid environment. The selected candidate must be within a local commutable distance to our Boca Raton, FL headquarters.

NCCI will not sponsor applicants for work visas.

WHAT YOU’LL DO:

Strategic Planning and Design

• Develop and implement NCCI’s strategic vision for network infrastructure, aligning with IT and business initiatives
• Create and oversee strategic and tactical plans for all network and telecommunications infrastructure
• Evaluate and recommend emerging technologies
• Implement zero trust network model and robust security measures
• Ensure compliance with CIS benchmarks and industry best practices

Network Management and Operations

• Manage network performance, capacity, and utilization metrics to ensure 99% availability
• Establish and enforce guidelines, procedures, and standards for network operations
• Coordinate, plan, and thoroughly test all changes before production implementation
• Provide 24x7 support for the network and telecommunications infrastructure
• Monitor and report network availability, performance, and security within established SLAs
• Participate in Disaster Recovery planning and exercises

Team Leadership

• Oversee and manage assigned staff, including hiring, performance evaluation, coaching, and development
• Lead team members to achieve the organization’s standards for productivity, quality, and goals
• Provide hands-on technical leadership to the team
• Foster a culture of team member engagement and empowerment

Budget and Vendor Management

• Manage the telecommunications budget and contribute to the IT hardware and software budget
• Negotiate contracts and service agreements with vendors
• Evaluate, recommend, and approve vendors and solutions
• Manage relationships with vendors, service providers, and technology partners

WHAT IT TAKES:

• Bachelor’s degree in computer science or related field
• 8+ years of Network and Telecommunications experience
• 5+ years of IT leadership experience
• Experience in architecting and managing public cloud network infrastructure, high availability solutions, and hybrid cloud environments
• Active Cisco Certified Network Professional (CCNP) or Cisco Certified Network Administrator (CCNA) certification
• Ability to lead the design, implementation, and optimization of large-scale LAN, WAN, and wireless networks
• Strong understanding of software defined networking concepts, DevOps, and delivering infrastructure as code
• Strong understanding of network security best practices and compliance requirements
• Advanced knowledge and experience in designing and implementing high availability network and telecommunication solutions
• Extensive expertise in enterprise network architectures, technologies and protocols, including wireless technologies
• Understanding of Windows and Linux operating systems, DNS, DHCP, Disaster Recovery
• Strong skills to manage a diverse set of technical team members
• Strong project management and conflict/problem resolution skills
• Excellent customer service, presentation, facilitation, and communication skills

PREFERRED SKILLS AND EXPERIENCES:

• Management experience in an IT Infrastructure area
• Microsoft Certified: Azure network Engineer Associate or Oracle Cloud Infrastructure Certified Cloud Ops Professional PMP (Project Management Professional)

WHAT YOU’LL RECEIVE:

• Work for the leader in workers compensation information providing data, insights, and tools for almost 1,000 insurance companies
• Competitive starting base pay plus a targeted annual performance bonus
• Phenomenal work environment, with perks including an onsite café, coffee shop, game room, fitness center, and employee activities and sports leagues to participate in
• Wonderful team of dynamic people to work with who are fun, caring, and friendly
• Positive work environment and culture that celebrates success and honors each other’s contributions to the team
• Fantastic benefits package and total rewards offerings

WHO TO CONTACT:

Zach Wierzba

Sr Talent Acquisition Specialist

zach_wierzba@ncci.com

EQUAL EMPLOYMENT OPPORTUNITY:

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.

We require a drug screen and background check. Smoke-free environment.