IT Help Desk Intern - virtual

ABOUT THE INTERNSHIP:

This is a virtual, paid Internship.

The IT Intern for the Help Desk will provide first level support to internal users of NCCI computer systems and related equipment/services by answering incoming phone calls, diagnosing the request, providing immediate solutions and assigning problems/service requests to the appropriate support personnel. This position provides feedback and system status updates to users and logs all requests into the problem tracking system; monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction.


WHAT YOU WILL DO IN THIS ROLE:

The IT Intern will work on tasks similar to the Help Desk Analyst, our regular full time role. They are exposed to the various areas in IT such as application development, information security, and infrastructure (server administration, database administration, desktop services, networking, telecom). This work is usually done with a Senior Help Desk Analyst providing guidance. Interns are expected to follow instructions, but also to question why we do things the way that we do.


WHAT THE REQUIREMENTS ARE:

  • Must be able to work a 40-hour work week.Hours are:8 am– 5 pm, Monday through Friday
  • Current enrollment in an undergraduate program in MIS or other related field
  • Knowledge of personal computers (Outlook, Microsoft Office Suite, Operating System – Windows 10)
  • Customer service experience
  • Excellent verbal and written communications skills

WHO WE ARE:

Since 1923, NCCI, located in Boca Raton, FL, has been committed to fostering a healthy workers compensation system. We are the nation’s trusted source for accurate, objective workers compensation information.

At NCCI, we recognize that our employees are the reason our legacy endures today. Our values of integrity, respect, quality and excellence, responsibility, and commitment, guide our success.

Experience NCCI.

We require a drug screen and background check.  EEO/Smoke Free environment.