Insurance Analyst - Experience Rating

Job Purpose:

To provide accurate, professional, and timely customer support of NCCI’s products, services, and guidelines in conjunction with the approved regulatory rules. Responds to customer inquiries online, via e-mail, and over the phone.

Major Duties:

Uses multiple on-line systems and documentation from employers, agents, and/or carriers to

  1. research and analyze data to appropriately calculate and issue experience rating factors,

  2. determine whether to combine, transfer or separate employer claim history after review and evaluation of complex business ownership structures, and

  3. evaluate completeness and accuracy of information contained in applications for the Classification Credit Premium Adjustment Program (CCPAP) to determine whether to proceed with calculation or reject application as appropriate.

Bases decisions on regulatory rules and internal processing guidelines. Ensures that multiple state specific exceptions to the experience rating calculation are appropriately applied.Analyzes and resolves anomalies, missing, incomplete, and/or questionable data. Ensures experience rating worksheets are distributed to the correct carriers and ownership determinations are distributed to all appropriate parties.

Using a variety of on-line systems, maintains accurate records of transaction histories and employer information.Interacts with customers via telephone, e-mail, or other systems to obtain additional information, to clarify information, to answer questions (i.e. ownership rulings, experience rating calculation, discount programs), and provides detailed explanation and guidance relative to workers compensation plan rules.

Leads or participates in department projects and initiatives (e.g., research and revise department procedures, participate in process improvement and systems enhancement projects by recommending process and system changes and assisting with testing.)Assists with training (e.g., on the job trainer for new hires and develops and conducts presentations in staff, performance excellence and department meetings).

Required Education, Experience, and Skills:

Associate’s Degree and 3 years’ experience in an analytical or customer service position in industries such as insurance, finance, banking, or similar industries with transferrable skills.

Candidates may qualify with a higher degree in lieu of experience.

Strong analytical, interpersonal, problem-solving, and decision-making skills.Solid mathematical ability.Ability to make decisions where the process steps are not clearly defined or the work falls outside the standard procedures.

Strong organizational, research, PC, and multi tasking skills required.Ability to work independently as well as within a team environment.Ability to follow procedures while possessing excellent judgment. Excellent written and verbal communication skills.

Excellent listening and probing ability with the ability to interpret and clarify information being provided by customers.

Preferred Education, Experience, and Skills:

Bachelor’s degree

General understanding of worker’s compensation insurance or insurance industry experience.

Industry specific coursework or industry designations such as AIS, AU or CPCU.

We require a drug screen and background check.

EEO/ Smoke free environment