Help Desk - Associate Intern

2021 IT Paid Summer Internship (May through August 2021)

Must be able to work a 40-hour work week.  Hours are:  8 am– 5 pm, Monday through Friday

The IT Intern will work on tasks similar to the Help Desk Analyst. They are exposed to the various areas in IT such as application development, information security, and infrastructure (server administration, database administration, desktop services, networking, telecom). This work is usually done with a senior Help Desk Analyst providing guidance. Interns are expected to follow instructions, but also to question why we do things the way that we do.

The IT Intern for the Help Desk will provide first level support to internal users of NCCI computer systems and related equipment/services by answering incoming phone calls, diagnosing the request, providing immediate solutions and assigning problems/service requests to the appropriate support personnel. This position provides feedback and system status updates to users and logs all requests into the problem tracking system. Monitors and reports calls/call metrics from the time they are opened until the time they are closed while at the same time ensuring customer satisfaction.

Required Education, Experience & Skills:

  • HS Diploma or GED
  • Current enrollment in an undergraduate program in MIS or another computer-related field
  • Knowledge of personal computers (Outlook, Microsoft Office Suite, Operating System – Windows 10)

Preferred Experience & Skills:

  • Customer Services Experience
  • Excellent Verbal & Written Communication Skills (English)