Insurance Customer Service Specialist

Insurance is interesting, challenging and rewarding.What we do is impacting people and businesses across the nation. Start your career in a position where you will learn about the workers compensation industry and our role in it. You will go through a paid training program where you will receive classroom and on-the-job experience that will support your success in the role.


WHAT YOU WILL DO IN THIS POSITION:

  • Learn workers compensation industry terminology, rules and how to explain these rules to our customers

  • Learn how to use the on-line tools, systems and resources needed to be successful in the role

  • Interact professionally with our customers such as agents, carriers or employers over the phone or by email

  • Meet and exceed the daily, weekly and monthly metrics of quality, timeliness and phone compliance that make you and your team successful


WHAT’S IN IT FOR YOU:

  • A starting base salary of $41,500 plus a targeted 7% performance bonus

  • A Monday through Friday schedule:  Must be willing and able to work varied shifts between 8:00 am - 8:00 pm 

  • A phenomenal work environment with perks including: onsite fitness center, restaurant and coffee shop, employee activities, and sports leagues

  • A wonderful team of fun, caring and friendly people to work with

  • A fantastic benefits package that’s hard to find in south Florida  

WHAT YOU MUST BRING TO THE ROLE:

  • Your Associate’s Degree and 3 years of experience in an analytical or customer service position in industries such as insurance, finance, banking, or similar industries with transferrable skills

  • You may qualify with a higher degree in lieu of experience 

  • Your professional, customer-focused, and friendly attitude that you will use over the phone and in writing

  • Your analytical, problem solving, and quality mind-set


    We require a drug screen and background check.
    EEO / Smoke free environment