WE ARE HIRING! 
Workers Compensation insurance is interesting, challenging and rewarding.  What we do is impacting people and businesses across the nation.

ABOUT THE JOB: 
Start or transition your career in a position where you will join our Customer Operations division in the role of Client Service Analyst and learn about the workers compensation industry and our role in it. You will go through a paid 6–8-week training program where you will receive classroom and on-the-job experience that will support your success in the role.

WHAT’S IN IT FOR YOU:
•    A starting base salary of $48,000 plus a targeted 7% performance bonus 
•    A Monday through Friday schedule: Must be willing and able to work varied shifts between 8:00 am - 8:00 pm  
•    A phenomenal work environment with perks including onsite restaurant and coffee shop, employee activities, onsite fitness center, and sports leagues.
•    A wonderful team of fun, caring and friendly people to work with
•    A fantastic benefits package that’s hard to find in south Florida.   

WHAT IT TAKES:
•    Your associate's degree and 3 years of experience in an analytical customer service position in industries such as insurance, finance, banking, or similar industries with transferable skills.  You may qualify with a higher degree completed (Bachelor’s or Master’s), in lieu of experience.  
•    Your professional, customer-focused, and friendly attitude that you will use over the phone and in writing.
•    Your analytical, problem solving, and quality-focused mind-set; math skills, and strong verbal and written communication skills.

WHAT YOU WILL TO IN THIS POSITION:
•    Learn workers compensation industry terminology, rules and how to explain these rules to our customers. Situations may require knowledge of state specific rules for 39 states, adaption of internal processes based on customer specific requests.
•    Learn how to use the on-line tools, systems and resources needed to perform extensive research to be successful in the role (e.g. Experience Rating Plan Manual, and Basic Manual).
•    Interact professionally with our customers such as agents, carriers or employers over the phone or by email by providing detailed explanations and educating customers on the appropriate use of the rules for unique business-related inquiries.
•    Provide technical instruction to insurance agents and insurance carriers regarding payroll, loss and insured ownership information to complete regulatory required forms for the production of Experience Ratings, Classification Credit Premium Adjustment Program (CCPAP), and other premium modification programs.
•    Meet and exceed the daily, weekly and monthly metrics of quality, timeliness and phone compliance that make you and your team successful.

WORK LOCATION: This is a hybrid position for local candidates living within a commutable distance from our Boca Raton, FL office.  You will be expected to come into the office occasionally when needed and as well as given the flexibility to work from home. 

During the training period you will be expected to come on-site on the first day.

WHO TO CONTACT: 
Marie Granning, Talent Acquisition Director
Email: Marie_Granning@ncci.com 

Keywords: customer service, financial services, insurance, customer service representative, entry-level

EQUAL EMPLOYMENT OPPORTUNITY

NCCI Holdings, Inc. is an Equal Opportunity Employer. It is our policy to provide equal opportunities to our employees (for example, in hiring, promotions, training) and to all job applicants, and to maintain a work environment free of discrimination on the basis of race, creed, color, national origin, marital and veteran status, gender, age, status as a qualified individual with a disability, religion, sexual orientation and gender identity or expression, genetic information, or any other basis prohibited by law. This policy applies to all employees and job applicants for employment.
We require a drug screen and background check. Smoke Free environment.